🥬 Privacy Policy - Charkop Vegetables

At Charkop Vegetables, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application for fresh vegetable delivery services.

📱 Information We Collect

Personal Information

• Contact Details: Name, phone number, email address
• Delivery Address: Your home or office address for vegetable delivery
• Order Information: Items ordered, quantities, preferences

Technical Information

• Device Information: Device type, operating system, app version
• Network Information: Internet connectivity status (to ensure app functionality)
• App Usage: Features used, order history, app interactions

🔐 How We Use Your Information

We use your personal information exclusively for:

• Order Processing: To fulfill your vegetable orders and arrange delivery
• Customer Service: To respond to your inquiries and provide support
• Service Improvement: To enhance our app functionality and user experience
• Communication: To send order confirmations and delivery updates

📊 Data Sharing and Disclosure

We DO NOT sell, trade, or rent your personal information to third parties. We may share limited information only in these circumstances:

• Delivery Partners: Sharing delivery address with our trusted delivery personnel
• Legal Requirements: When required by law or legal process
• Business Protection: To protect our rights, property, or safety

🛡️ Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

⏰ Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, typically:

• Active Users: While you use our services
• Order History: Up to 2 years for business records
• Inactive Accounts: Data deleted after 1 year of inactivity

👤 Your Rights

You have the right to:

• Access: Request information about the data we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from promotional communications

🔄 App Permissions

Our app requests the following permissions:

• Internet Access: To place orders and sync data
• Network State: To check connectivity and provide offline messaging
• Wi-Fi State: To optimize data usage and performance

We do NOT access your camera, contacts, location, microphone, or other sensitive device features.

👶 Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in our app and updating the "Last Updated" date.